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Warranty

Cre8tion products are covered by a limited warranty against manufacturer defects from the date you bought them. This warranty covers the original buyer. There is nothing to register. Keep your dated receipt and you are covered.

Keep your dated receiptIt is your proof of purchase. A photo of it on your phone is enough. Machines come with a warranty card in the box. Fill it in for your records. You do not need to send it to us.

How long you are covered

Your equipmentThe warranty page in the manual in your box states the term for your machine. No manual? Email info@cre8tionproducts.com with the item number.

What we will do

Contact us firstMany problems can be solved with a quick check. Test every machine when it arrives so we can help right away.We replace itA product with a manufacturer defect is replaced with a new or like-new unit. Every replacement is tested and confirmed working before it ships.We ship the replacementYour replacement ships within 30 days of receiving your product.Bought from a distributor?Most of you did. We handle warranty claims directly. Refunds and non-warranty returns come from the store you bought from.

How to make a claim

  1. Have your dated receipt ready.
  2. Fill in the claim form below, or email info@cre8tionproducts.com. Include your receipt, the item number, and a short note about the problem. Photos help.
  3. We reply with a Return Merchandise Authorization (RMA) number and shipping instructions.
  4. Pack the product with all its original parts. Write the RMA number on the outside of the box.
  5. After you have your RMA number, ship it with tracking and insurance to Cre8tion Products, 11561 Westminster Ave, Garden Grove, CA 92843. You pay shipping to us.

Please do not ship without an RMA number. We cannot match the package to your claim.

What is not covered

  • Damage from drops, accidents, water, misuse, or use the manual does not describe
  • Damage caused by opening, changing, or repairing the product
  • Normal wear of batteries and other wear parts named in the manual
  • Damage during delivery to you. Contact the store you bought from.
  • Products past the warranty period
  • Loss or damage while shipping to us
  • Repairs or loaner units. We replace defective products; we do not repair them.

Your legal rights

Our responsibility is limited to the replacement described above. We are not responsible for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

This warranty is provided by Cre8tion Products, a brand of Beauty Page, Inc., 11561 Westminster Ave, Garden Grove, CA 92843. Questions? Email info@cre8tionproducts.com.

Have your dated receipt to hand before you start. A photo of it is the single most useful thing you can attach.

Who is filing this
The distributor or store name. Credits normally run back through whoever sold it to you, so we need this.
The product
The code on the box, or the exact name from the site. This is how we look up your warranty term.
Your warranty runs from this date. How long it runs is stated in your product manual - we will check it against the item number.
Proof of purchase is required. Answer honestly - we would rather tell you now than after you have shipped something.
What you were doing, what it did, and whether it has happened more than once. Detail here is what lets us settle a claim without a back-and-forth.
Photos
Two things settle a claim faster than anything else: a photo of your dated receipt, and a photo of the fault itself. Add the label with the item number, and the packaging if it arrived damaged. Straight from your phone is fine - they are shrunk automatically before sending.

Do not ship anything back yet. We issue an RMA number first, packages sent without one may be refused, and return shipping is at your cost.