Warranty

Cre8tion products are warrantied against manufacturer defects from the date you bought them. How long depends on the product - the manual in the box is what states your term. There is nothing to register with us. Keep your receipt and you are covered.

Keep your dated receiptIt is the one thing a claim cannot proceed without. A photo of it on your phone is enough. Claims without proof of purchase cannot be accepted, and the item may not be returned to you. Machines ship with a warranty card in the box - fill it in and keep it with your receipt. You do not send it to us.

The short version

Your manual sets the termCurrent equipment generally carries three months. Certain higher-value machines carry a full year. Check the manual that came in the box - if it did not have one, email us the item number and we will confirm.Test it within 30 daysOpen and run every machine when it arrives, whatever its term. Inside 30 days a dead unit is replaced or refunded. After that it is inspected and repaired first.Ask before you shipWe issue an RMA number first. Packages sent without one may be refused or destroyed, and we cannot be responsible for them.Return shipping is yoursNot covered by the warranty. Use an insured, trackable service - we are not responsible for a parcel that goes missing on its way to us.

What is not covered

Items beyond their warranty period, or that have been modified or damaged. Battery capacity and lifespan, which vary with use and charging habits - check yours within 30 days. Return shipping. We do not swap a repairable item for a new one, and we do not provide loaners while a repair is in progress.

Bought from a distributor?

Most of you did - we sell through authorized distributors. File below either way. Credits and replacements normally run back through whoever sold you the product, so we will bring them in rather than sending you back and forth.

Cre8tion products are distributed by Beauty Page, Inc., Garden Grove, California, which stands behind this warranty. Full terms are on our Customer Satisfaction page. Not sure which term applies to your item? Email info@cre8tionproducts.com with the item number.

Have your dated receipt to hand before you start. A photo of it is the single most useful thing you can attach.

Who is filing this
The distributor or store name. Credits normally run back through whoever sold it to you, so we need this.
The product
The code on the box, or the exact name from the site. This is how we look up your warranty term.
Your warranty runs from this date. How long it runs is stated in your product manual - we will check it against the item number.
Proof of purchase is required. Answer honestly - we would rather tell you now than after you have shipped something.
What you were doing, what it did, and whether it has happened more than once. Detail here is what lets us settle a claim without a back-and-forth.
Photos
Two things settle a claim faster than anything else: a photo of your dated receipt, and a photo of the fault itself. Add the label with the item number, and the packaging if it arrived damaged. Straight from your phone is fine - they are shrunk automatically before sending.

Do not ship anything back yet. We issue an RMA number first, packages sent without one may be refused, and return shipping is at your cost.