Contact Cre8tion

Start with the questions below - most of what people write to us about is answered there in a few seconds. If yours needs a person, the forms underneath go straight to the right team.

Answered already

The ones we are asked most. Worth twenty seconds before you write to us.

Where can I buy Cre8tion products?

Everything on this site is available from C8 Nail Supply, our authorized distributor. Anyone can order — you do not need an account or a licence.

To buy locally instead, our full list of authorized distributors is at cre8tionproducts.com/pages/distributors.

Do you sell directly to the public?

No. Cre8tion manufactures and sells through authorized distributors, which is why prices on this site are shown as MSRP and there is no checkout here.

That does not mean you cannot buy. C8 Nail Supply takes orders online from anyone at c8nailsupply.com, no licence required.

Do you ship outside the United States?

We have authorized distributors in Australia, Canada, Switzerland and Vietnam as well as across the United States. Buying from the one nearest you is almost always faster and cheaper than shipping from California.

Check the distributor list first. If your country is not on it, email info@cre8tionproducts.com with your city and what you were hoping to order and we will tell you honestly what is possible.

The gel burns or gets hot under the lamp. Is the product faulty?

Usually not. That heat spike is the gel curing quickly, and a thick coat curing fast releases more heat at once. It is uncomfortable but it is not a defect.

Thinner coats and a flash cure - a few seconds in, out, then back in - almost always fix it. If it keeps happening on thin coats, email info@cre8tionproducts.com with the batch number and we will look at it.

Where do I find the Safety Data Sheet (SDS/MSDS) for a product?

Every sheet we publish is at cre8tionproducts.com/pages/msds, grouped by product family.

If you are building an OSHA binder and need to confirm you have the current revision, email info@cre8tionproducts.com with the product name and we will confirm the revision date in writing.

How long is my lamp or drill covered for?

The manual that came in the box sets the term. Current equipment generally carries three months. Certain higher-value machines carry a full year.

Whatever the term, open and run every machine within 30 days of it arriving. A unit that is dead on arrival is replaced or refunded — after 30 days it is inspected and repaired or replaced instead. Full terms are on the warranty page.

How do I make a warranty claim?

Use the form at cre8tionproducts.com/pages/warranty-claim. It takes the receipt, the photos and the item number in one go, and sends you a confirmation email with a reference number for your claim.

Have your dated receipt to hand before you start - a photo of it on your phone is enough. That one attachment is the difference between a decision in a couple of days and three weeks of email back and forth.

How do I carry Cre8tion in my store?

Apply at cre8tionproducts.com/pages/wholesale. We sell to licensed sellers only, so you will need a valid resale permit and your business tax ID. A phone photo of each is fine - nothing needs to be posted.

Before we come back to you we check whether your territory is already covered by one of our distributors, which is why the form asks where you want to sell.

My salon uses Cre8tion. Can we be listed on your site?

Yes, and it is free — there is nothing to pay now or later. Add your salon at cre8tionproducts.com/pages/list-my-salon.

We confirm with the distributor you buy from before the listing goes live. That check is the point of the directory: a client who finds you there knows you really do use our products.

There are plenty more.

Read all FAQs

Or pick the one that fits

These three go to a form rather than an inbox, which means nothing gets lost in a thread and you have a reference to quote when you follow up.

Sell our products

Become a distributor

For beauty supply stores, distributors and licensed sellers who want to carry Cre8tion.

Have ready: your business tax ID and a photo of your resale permit.

Apply to carry Cre8tion

Work with us

Brand ambassador

For licensed nail professionals and creators. We read the work before the follower count.

Have ready: your handles, and a link to your portfolio or media kit.

Apply to be an ambassador

Something is broken

Warranty claim

For a lamp, drill, warmer or any machine that has stopped working. We email you a reference number for the claim.

Have ready: a photo of your dated receipt, the item number, and a short video of the fault.

Start a warranty claim

Something else

Anything that does not fit the three above. This reaches our enquiries desk, and you can always write to us directly at info@cre8tionproducts.com.