Cre8tion Products Warranty Registration
NOTICE - Please do not return your items to the store.
We want to take care of you directly as we have the best resources available to help you be satisfied with our products and service!
Cre8tion Products are made to perform great without demanding a high price. However, sometimes we find an issue and we want to make sure our user’s have a way to report problems and get them taken care of. Please review our warranty and terms on different products and submit our online form for our best assistance.
Electronics (6 Months Warranty from Date of Purchase)
What is covered
Within 30 days of purchase, If the device does not work when brand new and just purchased, please submit RMA form immediately for troubleshooting. If it still does not work, a new replacement will be provided by an authorized distributor, minus any shipping fees to send replacement.
After 30 days of purchase, submit an RMA request below. We will evaluate the issue and provide a solution with replacement parts or issue a pro-rated discount on a new replacement through an authorized distributor.
Pro Rated Replacement will provide the customer with a new device minus credits for warranty term. The replacement provided will have warranty coverage for the remaining term of the original purchase.
Customer is responsible for proper disposal and recycling of any products replaced.
What is NOT covered
Unqualified Warranty – If the item is beyond the warranty, modified, or damaged, we will not be able to repair or replace the item.
Return / Replacement shipping – Return shipping costs are the customer’s responsibility. We strongly recommend shipping with tracking number and insurance, as we are not responsible for any missing or damaged parcels. Items returned must be packaged with all original parts, and securely packed in the original or comparable box for shipping.
Battery Capacity and Life span – The battery usage is not covered under warranty due to varying use and charging habits. Customer is responsible to check and confirm the battery is usable within 30 days from the date of purchase.
All other items (90 days from Date of Purchase)
What is covered
If your product is defective, please submit an RMA form to evaluate the items claimed and the issue reported. Please do not return your item to the store.
What is NOT covered
Return / Replacement shipping – Return shipping costs are the customer’s responsibility. We strongly recommend shipping with tracking number and insurance, as we are not responsible for any missing or damaged parcels. Items returned must be packaged with all original parts, and securely packed in the original or comparable box for shipping.